Terms and Conditions

1. Acceptance of Terms

By accessing and using the services of Truobox LLC ("Truobox", "we"), you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, you must not use our services. We reserve the right to modify these terms at any time, notifying registered users by email.

2. Description of Services

Truobox offers hosting services, virtual private servers (VPS), dedicated servers, domain registration and cloud computing services. The specific details of each service, including resources, limitations and prices, are described on each product page and in the client control panel.

3. Registration and Account

To use our services, you must create an account providing truthful, complete and up-to-date information. You are responsible for maintaining the confidentiality of your access credentials and all activities performed under your account. You must notify us immediately of any unauthorized use of your account.

4. Payments and Billing

Services are billed according to the selected plan (monthly, quarterly, semi-annual or annual). Payments must be made before the due date. In case of non-payment, we reserve the right to suspend or cancel services after a grace period of 7 days. All prices are expressed in US dollars (USD) and include applicable taxes.

5. Acceptable Use

Users must use the services in a legal and ethical manner. The following is strictly prohibited:

• Hosting illegal, defamatory content, or content that infringes third-party rights
• Sending unsolicited emails (spam) or phishing
• Distributing malware, viruses or malicious software
• Conducting denial of service attacks (DDoS) or port scanning
• Mining cryptocurrencies without prior authorization
• Violating local, national or international laws

6. Availability Guarantee (SLA)

Truobox guarantees 99.9% uptime for all hosting and VPS services. In case of failure to meet this commitment, customers will be entitled to a credit proportional to the downtime, as established in our Service Level Agreement (SLA). This guarantee does not apply to previously notified scheduled maintenance.

7. Refund Policy

We offer a 30-day money-back guarantee for new hosting and VPS services. Refunds do not apply to renewals, domains, software licenses or custom services. Refund requests must be made through our ticket system.

8. Privacy and Data Protection

We respect your privacy and protect your personal data in accordance with our Privacy Policy. We do not share personal information with third parties, except when necessary to provide our services or when required by law. Server data is the exclusive property of the client.

9. Limitation of Liability

Truobox shall not be liable for indirect, incidental, special or consequential damages resulting from the use or inability to use our services. Our maximum liability shall be limited to the total amount paid by the client during the 12 months prior to the incident.

10. Governing Law

These Terms and Conditions are governed by the laws of the state of Wyoming, United States. Any dispute shall be resolved in the competent courts of said jurisdiction.