Terms and Conditions

1. Acceptance of Terms

By accessing and using the services of Truobox LLC ("Truobox", "we"), you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, you must not use our services. We reserve the right to modify these terms at any time, notifying registered users by email.

2. Description of Services

Truobox offers hosting services, virtual private servers (VPS), dedicated servers, domain registration and cloud computing services. The specific details of each service, including resources, limitations and prices, are described on each product page and in the client control panel.

3. Registration and Account

To use our services, you must create an account providing truthful, complete and up-to-date information. You are responsible for maintaining the confidentiality of your access credentials and all activities performed under your account. You must notify us immediately of any unauthorized use of your account.

4. Payments and Billing

Services are billed according to the selected plan (monthly, quarterly, semi-annual or annual). Payments must be made before the due date. In case of non-payment, we reserve the right to suspend or cancel services after a grace period of 7 days. All prices are expressed in US dollars (USD) and include applicable taxes.

5. Acceptable Use

Users must use the services in a legal and ethical manner. The following is strictly prohibited:

• Hosting illegal, defamatory content, or content that infringes third-party rights
• Sending unsolicited emails (spam) or phishing
• Distributing malware, viruses or malicious software
• Conducting denial of service attacks (DDoS) or port scanning
• Mining cryptocurrencies without prior authorization
• Violating local, national or international laws

6. Data Responsibility and Backups

The Client is solely and exclusively responsible for the integrity, security and backup of all data stored on the contracted services. The use of virtualization technology or any other infrastructure provided by Truobox does NOT constitute an obligation to safeguard the Client's data.

It is the Client's obligation to implement and maintain their own backup strategy, including but not limited to:

• Performing periodic and regular backups of all data, files, databases and configurations
• Storing backups in external locations independent of the contracted service
• Periodically verifying the integrity and restore capability of backups
• Implementing a Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) appropriate to their needs
• Maintaining server security, including firewall configuration, operating system updates, security patches and access monitoring
• Properly managing access credentials and user permissions on their server

Truobox shall not be liable for the loss, corruption, deletion or inaccessibility of Client data resulting from, among other causes: Client negligence, misconfiguration, cyberattacks, third-party actions, accidental deletion, hardware or software failures, or natural disasters. Truobox offers an optional backup service, but this does NOT exempt the Client from their responsibility to maintain their own independent backups.

7. Service Availability

Truobox aims to maintain 99.9% uptime for all hosting and VPS services, measured in monthly periods. We strive to offer the highest possible availability, although we do not guarantee compensation for downtime. This availability may be affected in the following cases:

• Scheduled maintenance previously notified at least 48 hours in advance
• Failures caused by Client actions or omissions, including configuration errors
• Denial of service attacks (DDoS) or other external attacks targeting the Client
• Force majeure events, including natural disasters, regional power outages or third-party telecommunications failures
• Service suspension due to breach of these Terms or non-payment

If you experience downtime, you may open a support ticket to report the incident and our team will investigate the cause.

8. Refund Policy

We offer a 30-day money-back guarantee for new hosting services. Refunds do not apply to VPS, renewals, domains, software licenses or custom services. Refund requests must be made through our ticket system.

9. Privacy and Data Protection

We respect your privacy and protect your personal data in accordance with our Privacy Policy. We do not share personal information with third parties, except when necessary to provide our services or when required by law. Server data is the exclusive property of the client.

10. Service Suspension and Termination

Truobox reserves the right to suspend or terminate services in case of violation of these Terms, non-payment, or legal requirement. The Client will be notified with as much advance notice as possible, except in cases requiring immediate action.

In case of service termination, whether by the Client's or Truobox's decision:

• The Client is responsible for downloading and backing up all their data before the effective termination date
• Truobox will provide a 7-day grace period after termination for the Client to retrieve their data, without integrity guarantee
• After the grace period, Truobox will permanently delete all Client data without possibility of recovery
• The Client shall not be entitled to a refund for the unused period in case of termination due to breach

For voluntary cancellation, the Client must request it through the ticket system at least 7 days before the renewal date.

11. Limitation of Liability

Truobox shall not be liable for indirect, incidental, special or consequential damages resulting from the use or inability to use our services. Our maximum liability shall be limited to the total amount paid by the client during the 12 months prior to the incident. Without prejudice to the foregoing, Truobox shall specifically not be liable for:

• Loss, corruption or deletion of Client data, regardless of cause
• Loss of revenue, profits, business opportunities or data arising from the use of services
• Damages resulting from unauthorized access to the Client's account or servers
• Interruptions caused by factors outside Truobox's reasonable control
• Incompatibilities or failures of software installed by the Client on their servers

12. Governing Law

These Terms and Conditions are governed by the laws of the state of Wyoming, United States. Any dispute shall be resolved in the competent courts of said jurisdiction.

13. Modifications to Terms

Truobox reserves the right to modify these Terms and Conditions at any time. Modifications will be published on this page and notified to registered clients by email at least 30 days in advance. Continued use of services after the effective date of modifications will constitute acceptance of the new terms. If you do not agree with the changes, you may cancel your services before they take effect.