Legal
All Truobox policies
The nine documents governing purchase, platform use and data processing. They are approved and published in full: this page navigates them, it does not summarise them.
The nine documents are approved in Spanish and that is the binding version. There is no approved English translation, and we would rather show you the text that governs the contract than a rendering of it that does not.
What you agree to when you buy
The contract, what is promised about availability, and what happens to your money if something is cancelled.
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Terms and Conditions
Version 1.0.0The service contract: what you are buying, how it is billed, what happens on cancellation and which law governs it.
Last revised: 6 de septiembre de 2026
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Service Availability
Version 1.0.0Truobox's availability target, what does not count as downtime and how to report an incident.
Last revised: 6 de septiembre de 2026
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Refund Policy
Version 1.0.0The 30-day guarantee for new hosting, what is excluded and how to request a refund.
Last revised: 6 de septiembre de 2026
How the platform is used
What you can and cannot host, and how to report content hosted here. You do not need to be a customer to read these or to write to us.
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Acceptable Use Policy
Version 1.0.0Which uses are prohibited on Truobox services and the consequences of breaching them.
Last revised: 6 de septiembre de 2026
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Abuse and Content Takedown
Version 1.0.0How to report abusive use hosted on Truobox and how the report is handled.
Last revised: 6 de septiembre de 2026
Personal data
What we process, under which role, who it is shared with, and how long each thing survives after a service ends.
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Privacy Policy
Version 1.0.0What personal data Truobox processes, on what basis, with whom it is shared and what rights the data subject has.
Last revised: 6 de septiembre de 2026
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Data Processing Agreement
Version 2.0.0The agreement governing the processing of data the Client hosts with Truobox: instructions, sub-processors, breaches, security measures and international transfers.
Last revised: 6 de septiembre de 2026
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Data Retention and Deletion
Version 1.0.0How long Truobox retains each type of data and what happens to backups when the service ends.
Last revised: 6 de septiembre de 2026
This website
Which cookies load and which ones you can reject without breaking anything.
Who you contract with
Every document is issued by the same entity, which is also the one that invoices Truobox services and the one that signs the Data Processing Agreement.
Truobox SpA · RUT 77.545.997-2 · Agustinas 1022, oficina 1001, Comuna de Santiago, Región Metropolitana, CP 8320000, Chile
Mailboxes published in the documents
- Asuntos legales y contractuales soporte@truobox.com
- Protección de datos y derechos del titular soporte@truobox.com
- Reportes de abuso soporte@truobox.com
All three roles are currently handled from the same mailbox. We would rather publish one address that is read than three that bounce.